Chapter 2: Our consumers
We champion quality and product safety
The Nestlé way
A Nestlé brand name should assure our consumers that our products are safe and of the highest quality.
Our commitment to excellence in product safety and quality runs through every corner of our company: from design and manufacturing through product delivery all the way to consumer experience and even after sales service. We promote and foster a strong product safety and quality culture everywhere we do business.
We promote and foster a strong product safety and quality culture everywhere we do business.
How we live it, every day
- Product safety, quality and compliance are the outcomes of our actions. Understand and apply our safety and quality rules, policies and standards, even when no one is watching.
- Never take risks with or compromise the safety of our products. What may seem insignificant can have a critical impact on product safety.
- If you see something wrong, speak up. By acting to prevent or solve an issue, you help to maintain consumer trust and protect Nestlé’s reputation
Putting the Code to the test
Q. At the start of my shift, I noticed metal detector checks have not been performed for the past three hours, despite standard protocols to perform them every hour. What should I do?
A. Not following our standards or procedures can impact product safety. Immediately report your finding to your supervisor for guidance on further action to be taken.
Q. Due to time constraints, extensive shelf-life studies could not be conducted for my project, so I determined the shelf life based on data from similar products. Consumer complaints suggest a potentially shorter shelf life than anticipated. What should I do?
A. Product safety and quality start at the design phase. You must act to investigate the root cause of the complaints and determine if they are related to a product design flaw so we can identify a solution.
