Chapter 4: Our business integrity
We maintain accurate records and prevent fraud
The Nestlé way
When we plan for our future; when investors make decisions; when stakeholders evaluate Nestlé’s impact on people’s lives and the future of food: transparent and accurate information is needed to give a truthful view of our accounts and operations, and the opportunities and challenges we face as a company.
We each have a responsibility to ensure the accuracy of business, financial and non-financial records we manage, including accounts, inventories, purchase orders, sales invoices, goods received notifications, contracts, sales forecasts, expense reports, KPIs, timesheets and more. Misrepresentation or dishonest conduct involving false record-keeping or reporting is prohibited.
We each have a responsibility to ensure the accuracy of business, financial and non-financial records we manage.
How we live it, every day
- Follow internal processes and policies so that records reflect transactions clearly, accurately and completely
- Never make false declarations, mispresent the truth nor engage in fraudulent activity involving Nestlé or any third party.
- If you have responsibility for reporting financial or non-financial data, ensure these are fair and accurate and aligned with applicable Nestlé policies and standards.
Putting our Code to the test
Q. I received a delivery from a long-time supplier and part of the order was inadvertently missing. They asked if I would sign off on the delivery note, explaining that they will deliver the rest of the order within the week. What should I do?
A. Knowingly signing inaccurate invoices or delivery notes is fraud. It can damage Nestlé’s reputation and put you at risk of disciplinary measures and potentially legal consequences. Kindly ask the supplier to complete a delivery note corresponding to the quantities delivered. If you have reason to believe the supplier is intentionally trying to defraud Nestlé, raise it to your people manager or the Legal and Compliance team.
